My wife's account is blocked until she proves who she is. Facebook wants her to text from her cell phone, only texting is turned off on her phone. She never uses it and with me unemployed, we had to cut expenses. So here we are. We try and click the alternate method button but can't get anything but text.
This is just another example of big companies having no couth about customer service. If I ran my business the way Facebook does, I'd be out of business. When you inconvenience your customers, then you make an impression, and so far, from all my dealings with Facebook, the impression is negative. My wife is so disgusted at their lack of response that she refuses to email again. I emailed but they cannot reveal personal details of another person's account. I don't want "personal details," I want my wife to have an alternate option to get her account verified so she can be on Facebook.
It's ridiculous how they treat users: not responding to customer service issues. I had a friend who had to start another account because hers was hacked and Facebook wouldn't respond. So much for her personal info and pics. The guy was chatting and email all of us asking for money. Apparently, that's okay with Facebook as it is to lock people out of accounts. A friend of mine had the same problem. Facebook reminds me of the airlines, and I am the first person in line to push the government to change the rules for how the airlines treat customers. Guess I'll add Facebook to the list. If I didn't need it for business networking as an author, I'd just quit and go somewhere else.
What's customer service Facebook? You really ought to learn. Sites fade in popularity and it's only a matter of time before you become another My Space if you continue like this.
For what it's worth...